Thursday, September 24, 2009: Kenya Airways on-time-performance has improved to hit an impressive 86 percent on zero minute. 

This means that nearly all of Kenya Airways flights are punctual; on time at all times – the best record for the airline in four years, said Bram Steller, Kenya Airways Chief Operating Officer.

He added that “Kenya Airways has dramatically improved on-time departure and arrival of all its flights due to the increased focus on punctuality by all staff”. 

This unique performance hits a record 95% when measured by International Air Travel Association (IATA) standards that define on-time as within 15 minutes after scheduled departure time. He said the airline prides itself by measuring its punctuality on zero minute tolerance.

“This unique milestone is attributed to our redefined team effort towards customer satisfaction and the responsive staff support,” said Steller.

He said that not only are the Kenya Airways flights on time but connect with a high degree of reliability and schedule integrity throughout the operations.

The airline’s staff are geared to further improve and maintain these high standards that differentiate and make our brand distinctively stand out amongst its peer. 
The airline today serves up to three million passengers annually and flies to 44 destinations in 38 countries, including cities across Africa, as well as Amsterdam, Paris and London and select destinations in Asia, including Dubai, Mumbai, Guangzhou, Hong Kong and Bangkok.
Since its inception three decades ago, Kenya Airways has grown steadily and has invested in some of the most modern aircraft and training centre in Africa. It has a workforce of over 4,200 employees.