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Customer Support
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- Am I allowed to carry scuba diving equipments on the cabin and free of charge?
Yes, you are allowed 10 Kgs free of charge under the piece concept.
If travelling under the weight concept, the equipment must be included within the 2 piece allowance. Any extra to be charged at a flat rate of Euros 150
Read about the piece and weight concept here.
- Can I pre-pay for excess baggage to avoid delay at the airport?
Yes. You can pay for excess baggage allowance at the time of ticketing, but you must ensure that the weight remains the same at time of check-in.
- Does excess baggage cost apply to each Flight or entire trip when traveling Kenya Airways?
Excess baggage cost applies for per one way i.e either to or from.
- How do I go about traveling with my Golf equipment?
Kenya Airways allows 15 Kgs free of charge under the piece concept.
If travelling under the weight concept, the equipment must be included within the 2 piece allowance. Any extra to be charged at a flat rate of Euros 150.
Read about the piece and weight concept here.
- I have a high baggage allowance in another airline. How much baggage will I be allowed when I fly KQ?
This Depends on the routing and applicable promotions. The standard weight is as per matrix.
Access our baggage allowance here.
- What are the allowances for checked-in baggage?
Please click here to find out about our allowances for checked in baggage
- What is Kenya Airways policy on carrying dangerous items?
It is possible to carry musical instruments in the cabin only if it is within the cabin baggage allowance which is 10Kgs.
- What is the size and restrictions for Kenya Airways hand luggage?
Kenya Airways accepts only one piece of hand luggage of not more than 10kgs. Read more on hand luggage here.
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