Customer Excellence Center
Open 24 hours
Popular searches
Introducing Kenya Airways Self-rebooking Service
A stress-free rebooking option that allows you to rebook in case your flight is rescheduled or cancelled.
It provides you with a variety of flight options to rebook based on your original flight with no penalty fee.
Why the KQ Self Rebooking Service?
- No penalty - The booking is free
- Saves time—No need for call wait times
- Stress free - Reduces the hassle of uncertainty
- Convinient - Gives you control at your finger tips
- Flexibility - Gives you multiple options to choose based on your preference
Self Rebooking (FAQs)
It is a self-service option by Kenya Airways that allows you to rebook your flight easily in case your flight is canceled or rescheduled.
No, The service is absolutely free.
Yes, all your service selections remain the same. I.e. same destination, same travel class, same baggage allowances.
You only need your booking reference or e-ticket number.
Simply visit the Kenya Airways website, select “Manage Booking”
You will find the rebooking link at the top marked “Click here. See below:
Once you log in, you will be redirected to a page that has all available flight options and timings.
*Flight timings available for rebooking are either less than 24 hours from your original flight or 7 days after.
No. Only flights with a schedule change i.e. delayed or canceled are open for self-rebooking.
The system will automatically rebook you on the next available flight, after which you will receive an email with your new flight details.
Yes, after you have selected and confirmed your new flight, you will receive an email confirmation as well as your e-ticket.
The system will automatically rebook you on the next available flight. If you are happy with the new flight details highlighted on the email, click on “ACCEPT CHANGES”
However, if you would like to see more flight options, go to the Kenya Airways website and click on Manage my booking where you will have the option to rebook yourself on your preferred flight. DO NOT CLICK ON DECLINE CHANGES as this will
automatically direct you to the Customer Excellence Centre to rebook you.
Self rebooking tool is purposely for disrupted flights. You will therefore not be charged for using it.
No. With the self-rebooking tool, you will only re-book yourself on the alternative flights of the disrupted sectors. If you wish to change the inbound because you lost a day(s) on the outbound, you will have to reach out to your travel agent or our Contact
center office.
Yes, they will be transferred automatically.
Yes, it does. However, instead of revalidation, the ticket will be reissued.
Yes, it does
You can self-rebook once per every disruption.
