UK Electronic Travel Authorisation Requirement
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Address
P.O. Box 650233, Benmore, 2010
Telephone
Telephone (Res/Fares/Group's): + 2710 226 9865, + 2710 226 9130
Business Hours
Call Centre only - Office Hours: 08h30 – 17h00 Monday-Friday
Address
Street Address:
4th Floor, 165 West Street, Sandton
Telephone
+ 2710 226 9865, + 2710 226 9130
WhatsApp No.
+ 254 705 474 747
Business Hours
Office Hours: 08h30 - 17h00 Mon-Fri
Telephone
Telephone: + 2711 921 6074
Address
O.R. Tambo International Airport
International departures, Mezzanine level
Telephone
Baggage lost and found Tel: + 27-11-3908559/60/65/68
Telephone
Tel: + 27-11-571 8832
Fax: + 27-11-571 8816
Business Hours
Office Hours Daily:
08h30 – 17h00 & 20h30 - 02h00
Telephone
Tel: + 27 11 390 1718/1773/1740
Fax: + 27 11 390 1776
Customer Support
Open 24 hours
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