Meet and Greet Premium Services

Kenya Airways through its Karibu team continuously receive Meet and Greet requests from guests to fast track them through airport touchpoints. Karibu team provides a seamless service that makes using the airport easy, quick and stress-free. The team provides this service for both arriving and departing guests.

The service will encompass: -

  • Personalized Meet and Greet guest at the aircraft door.
  • Pre-check in services that allow guest to only drop off their bags; priority baggage handling
  • Porterage services
  • Use of fast track counters (arrivals/departures)
  • Personalized Inter-Terminal Transfers
  • Fast track boarding
  • Lounge access will be at an extra cost if the guest is not eligible. 
The service will encompass: -

Bookings should be made through email to KaribuPremiumServices@kenya-airways.com indicating the service tier required, passenger name(s), ticket number or booking reference, flight number, and date. A response will be received within 4 hours.

Rates

RATES MATRIX
Service Tier Transit Departing/Arriving Cost
Meet and Assist Agent       Karibu One USD 30
Family (4-10 guests)  USD100*
Lounge Access-Paid at Premise . USD 40**

Payment options

The following shall be the forms of making payment for the services.

  • Advance payment can be made through funds transfer to the below accounts in Kenya Shillings, Euros and US dollars only. The accounts office shall issue a receipt once payment is received. An attachment of the receipt will be required when booking for the services.
Section Content
  KENYA SHILLINGS (KES) ACCOUNT EUR (EUR) ACCOUNT UNITED STATES DOLLARS(USD) ACCOUNT
Account Name Kenya Airways PLC Kenya Airways PLC Kenya Airways PLC
Bank Name Citibank Citibank  Citibank
Branch Upperhill Upperhill Upperhill
Bank Account No 100597276 100597293 100597284
SWIFT Code CITIKENA CITIKENA CITIKENA
  • Cash, Credit or Debit Card payment is only payable in Nairobi at the cashiers at check in counters Terminal 1A or service desk level 1. An EMD shall be issued as a receipt for the services.

For queries and additional information contact KaribuPremiumServices@kenya-airways.com