We Value your Feedback

Your experience is at the heart of everything we do. We are committed to creating a seamless and enjoyable experience for our customers at every touchpoint.

By sharing your feedback, you are helping us improve our services to better serve you. Thank you for taking the time to give us your feedback.

Refunds

If you are requesting a refund of an unutilized ticket or other paid service, please complete and submit our refund form.

If your flight is within the next 24 hours, please do not use this form to contact us, instead, contact our Customer Excellence Center, your nearest Kenya Airways sales office, or your travel agent.