UNITED STATES - ENGLISH (UNITED STATES)
Popular Destinations
Long-Haul Destinations
Starting July 2nd 2025, fly direct from Nairobi to London Gatwick
Electronic Travel Authorisation (eTA) in Kenya
KQ Safari Data
KQ Inflight Entertainment
Loyalty Program
Asante Rewards
Join Asante
About Asante
Tier and Benefits
Partners
Membership
Platinum
Gold
Ruby
Silver
Help
FAQs
Contacts
Terms & Conditions
Support
Customer Excellence Center
Open 24 hours
Global Tel
Global Mobile
Global WhatsApp
Global Email
Quick links
Popular searches
To find the best approach to get in touch with us and get the assistance you require, use this section.
We are always happy to help.
Do you have a question?
General FAQs
Let us know what you need to make your next trip seamless and memorable
For assistance on any inquiry
For the address and phone number of any local Kenya Airways office worldwide, please choose a place if you need further help.
Delayed, Lost or Damaged Baggage
Excess Baggage Charges
Baggage Allowance
Browser Compatibility Notice
The browser you are using is not supported.
For the best website experience, please view the website within Google Chrome, Firefox, or Microsoft Edge.
Set your preferences
Country
Select Country
Language
Select Language
For the best website experience, please view the website within Google Chrome; Firefox; or Microsoft Edge.