• As a mandatory standard each piece of checked in baggage shall have a name label that bears the passenger's name, physical address, and phone number on the outside and also on the inside. The name should be the same as the one mentioned on the ticket. An email address is also recommended.

• In addition to free cabin baggage allowance, an infant is entitled to 1 collapsible stroller plus 1 car seat free of charge.
• Incapacitated passengers may carry one wheelchair or mobility device free of charge.
• The actual free allowance of the guest may differ if code share or interline traffic is involved. In these cases, the allowance is automatically calculated in compliance with IATA Resolution 302.
• Free baggage allowance applied will be as stated in the Departure Control System (DCS) or on the e-ticket.

• For groups during check-in, each passenger in the group will check-in their baggage individually but the total allowance for the group applies.
• Excess charges apply if:

1. Each piece checked in exceeds the free weight allowance or piece/s allowed for all the family members, group or party. 
   
   Note: The pooling consist in pooling the number of baggage but not the weight per piece for example if Free Baggage Allowance = 2PC of 23 kg each, customers cannot come with 1 bag of 18 kg and another of 26 kg).
2. A special baggage has been checked in, for which a charge is due e.g. sporting equipment

• The normal applicable free checked baggage allowance applies for every extra seat booked (EXST). For example, 1 passenger books 2 extra M-Class seats for comfort. The total checked baggage allowance for this passenger will be 3 x applicable free baggage allowance.
• If a seat is used to place items on (CBBG), these items may not weigh more than 46 kg per seat.
• (The kilos placed on a seat, shall not be deducted from the total free checked baggage allowance.) Items placed on a seat should be adequately packed to prevent damage.
• Trunks and crates are not allowed as CBBG.
• Items must be stored on a seat and be properly secured by a safety belt or restraint device having enough strength to eliminate the possibility of shifting under all normal anticipated flight and ground conditions.
• The item shall be adequately packaged or covered in a manner to avoid possible injury to passengers and cabin crew members.
• Extra seats for stowage of items shall not be issued on the emergency exit row.
• The items carried on the extra seat shall not restrict access to or use of any required emergency or regular exit, or aisle(s) in the cabin.
• The items stowed shall not obscure any passenger’s view of the seat belt sign, no smoking sign or required exit sign.
• Items may not cause disturbance to other passengers.
• Both passenger and CBBG shall be booked in the same class of travel

The items shall be limited to the sizes stipulated below;

Note:

• When an extra seat is purchased to transport baggage in cabin, CCBG, the standard baggage allowance applies for every extra seat purchased.
• When an extra seat is purchased for comfort, EXST, the standard baggage allowance applies for every extra seat purchased.

Exception:
When an extra seat is purchased for corpulent passenger, the extra seat does not benefit of a free baggage allowance.