• Have thrombophlebitis or history of pulmonary embolism
• Have unstable mental illness/impairment 
• You are unable to care for yourself hence needs special assistance 
• If you cannot use a normal upright seat e.g. a stretcher or medical condition that necessitates extra legroom
• Need in-flight oxygen, a portable oxygen concentrator (POC) or ventilator
• Need battery-powered* medical equipment (except for CPAP) or a medical procedure during the flight

If you have any of the above or other medical conditions, download and complete the MEDIF (Medical Information Form for Fitness to Fly) at least 24 hours before travel is due to commence and submit to doctors.kq@kenya-airways.com or our 24 hour Contact Centre Tel: +254 734 104 747, Mobile: +254 711 024 747 or WhatsApp: +254 705 474 747 for assistance.

• You will need a new MEDIF form for clearance on your return trip 
• Notify Doctors.KQ@kenya-airways.com immediately of any change in your condition before your flight; If your condition changes significantly, you may be asked to obtain another MEDIF form to confirm that you are fit to fly  
• You are required to do prior arrangement for any ground support services before and after your flight except as provided by applicable law. This includes connecting points and onward flights e.g. ambulift, ambulance, oxygen, hospital and pre-hospital ambulance services. Kenya Airways medical can facilitate this *facilitation fees will apply)  

***All equipment that may be required in-flight MUST be approved by the Kenya Airways Engineering department at least 24hours before the flight. 

• Portable oxygen concentrator;If you are carrying a battery-powered, portable oxygen concentrator on board as cabin baggage but do not intend to use it during the flight, the battery must be removed. It must be packaged separately unless the concentrator contains at least two protective features to prevent accidental operation during transport.

This option is available. Liaise with KQ Medical.

Advance booking reservation is required up to 48hrs to departure. Contact KQ Medical team: Doctors.KQ@kenya-airways.com or Contact Centre
Tel: +254 734 104 747, Mobile: +254 711 024 747 or Whatsapp +254 705 474 747. For flights to and from the U.S., you must provide us with a completed U.S. Department of Transportation Service Animal Air Transportation Form (available here) and U.S. Department of Transportation Service Animal Relief Attestation Form (available here)  

• If you are a passenger traveling from John F. Kennedy International Airport (JFK), United States, please get in touch with the Ark. They can help you with all the necessary paperwork, handle your pet, and ensure that it is healthy enough to travel.  
• Duly filled dog import form verified by the Centers for Disease Control(CDC),  KQ SVAN form , and MEDIF form to Doctors.KQ@kenya-airways.com.
• Only accepted on all KQ Direct (Non-stop) flights. No transfers for service animals will be provided. 
• Maximum of one (1) dog per passenger. 
• Maximum of one (1) dog is accepted on narrow body aircrafts and maximum two (2) dogs are accepted on wide body aircrafts. 
• Assistance dogs permitted must be older than 4 months, except as provided by applicable law. 

NOTE: Emotional support animals that do not meet the definition of ‘service dog,’ and non-service-animal pets, may be transported for a fee if arranged with us. 

 b. Service Dog/Emotional Support Dog requirements: 

• Dog Health Certificate 
• Import/Export documentation
• Letter from a veterinary doctor
• Dog training certificate 

2. Service/Emotional Support dogs MUST always wear a harness and must always remain with the passenger. 

3. Valid documentation shall not be older than 1 year from departure dates. 

Notes:

• The restrictions for travelling with animals may differ for various countries/airports. Passengers are therefore responsible for arranging necessary formalities. 
• Passengers with service animals and emotional support animals will NOT be assigned Emergency Exit seats/rows. 
• Service & Emotional support dogs’ onboard aircrafts MUST be trained to behave in public.
• Service & Emotional support dogs should not be subjected to using masks and sanitising liquids.
• Final verification is at the airport, where KQ Customer service representative will authorise service or emotional support dog travel on-board. 

• By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY). 
• By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY). 
• By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590.
• On the Aviation Consumer Protection Division's Web site https://www.transportation.gov/airconsumer  

NOTE: For flights into and out of the USA, the airline passengers with disabilities bill of rights guarantees the fundamental rights of air travelers with disabilities.