Who is eligible for SkyPriority?
passengers eligible for SkyPriority are Business Class customers and SkyTeam
Elite Plus members
How will the customers know they qualify for SkyPriority? Will they receive
a special membership card by mail?
SkyPriority indicator will be printed in the top area of the boarding passes.
Also, SkyTeam Elite Plus members will be directly informed by the mail sent by
each airline loyalty programme
How will this project affect SkyTeam Elite customers? Will they benefit from
current SkyTeam Elite benefits will remain unchanged as shown on www.kenya-airways.com, in
section Flying Blue - Membership Benefits.
Will SkyPriority be globally available?
Yes, SkyPriority will be available wherever SkyTeam member fly, depending on the
airport infrastructure and facilities (for example: distinct lanes for security
check and document control will be available only in selected airports)
Will SkyPriority be applicable by all SkyTeam carriers, including regional
is applicable for all flights operated by SkyTeam carriers, including regional
flights of code-sharing partners.
Will SkyPriority services be available to flights operated in a code-share
agreement by member airlines?
will be available only on SkyTeam operated flights. SkyPriority will not be
available for code-share flights with a non-SkyTeam partner.
Will the people travelling with an eligible passenger benefit from the same
travelling with an eligible passenger will not benefit from the SkyPriority
Can a customer purchase SkyPriority services?
SkyPriority services are not available for purchase. SkyPriority is only
available to passengers buying First Class and Business Class tickets, as well
as to those passengers holding valid SkyTeam Elite Plus cards.
Is SkyPriority available at each airport where a SkyTeam member operates?
will be gradually rolled out at 800+ airports, starting March 2012, reaching
over 1,000 airports in 2013. Whether all benefits are available depends on the
Which airlines are first to roll out SkyPriority?
Eastern, Delta Airlines, AirFrance, KLM, Czech Airlines, China Southern, China
When will SkyPriority be fully implemented?
What do eligible customers have to do when they get to the airport?
customers will have to follow the SkyPriority signage
How many customers will benefit from SkyPriority?
5% of the SkyTeam customers, about 24 million customers, qualify for
Why only SkyTeam Elite Plus members and Business Class
customers are eligible for SkyPriority?
percentage of customers provide significant revenue to the company. Please note
that SkyTeam Elite members will continue to receive all the benefits they
currently enjoy through their current loyalty programme
If an Elite customer purchases a First or Business Class
ticket, are they eligible for SkyPriority?
All First and Business Class customers are eligible for SkyPriority