It looks like your browser is out of date.
To use all features of kenya-airways.com safely, we recommend that you update your browser, or that you choose a different one. Continuing with this version may result in parts of the website not being displayed properly, if at all. Also, the security of your personal information is better safeguarded with an updated browser. Click here for more

Book a Flight

  • Reduced Mobility

    Passengers with reduced mobility

    General Information

    • Passengers with reduced mobility are those with a medical, physical, or mental condition who require individual attention, not given to passengers normally during (dis)embarkation, during the flight, during ground handling and/or in case of an emergency evacuation.
    • Wheelchair services shall be provided to passengers free of charge. The request should be made at least 48 hours to departure.

    Passengers with reduced mobility travelling alone

    • Passengers with reduced mobility may travel alone on Kenya Airways provided they are self supporting on board.
    • Self supporting means that:
      • If necessary, the passenger can visit the lavatory unassisted. Help from the crew is limited to bringing the onboard wheelchair to the passenger and pushing it to and from the lavatory door. Therefore the passenger shall lift him/herself -using the upper body power - in and out of the onboard wheelchair unassisted.
      • Passenger shall be able to eat unassisted.
      • Passenger can administer his/her medication unassisted.
      • If the passenger is not self supporting, he/she shall travel with a companion who is able to perform these functions.

    Passengers with reduced mobility travelling as a group

    1. Groups of 5 or more passengers shall be handled in a manner conforming with the normal group handling procedures, except that advance arrangements shall be made to provide additional ground equipment and staff necessary.
    2. Able bodied attendants provided by such groups shall accompany groups of passengers with reduced mobility.
    3. In general, persons under 18 years of age shall not be accepted as attendants.
    4. The number of attendants required depends on whether the passengers with reduced mobility are able to reach the exits of the aircraft without assistance in case of an emergency.
    5. The escort personnel shall be briefed and provided with adequate information of the actions required in the event of an in-flight emergency situation.